Feature
No.46
January 2006
 
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Mentoring: Closing the gap between leadership demand and supply in higher education
Darlene A. Kluka, USA and Anneliese Goslin, South Africa
 

Introduction
Providing young professionals with learning environments in which they experience comfort, confidence, competence, and achievement of personal and community goals continues to be one of the aims of sport science and physical education professionals. The manner in which young professionals have been supported throughout this learning phase in the 21st Century seems to have been formally left out of the academic review process. This leaves little possibility for a meaningful, planned, coordinated, quantifiable and valued approach that benefits the profession. Mentoring as a strategy for leadership development has again come to the forefront of this discussion. Leadership development is critical, yet there seems to be an enormous gap between leadership supply and demand. In an exponentially changing professional environment, following the same leadership development strategies as yesteryear is not a formula for success. A changing professional environment requires dynamic leadership, as leadership is undoubtedly the critical element behind vibrant effective professional environments. It goes without saying that quality leadership is a priceless ingredient in sport science and physical education professional development globally. Consequently, the investment in developing young professionals through mentoring has the potential of bringing a competitive advantage and added value to higher education throughout the world.

Claryfying mentorship
Mentoring has become a popular and effective method of developing human resources. The meaning of the word “mentor” is sometimes stretched to cover a spectrum of activities risking a dilution of the essential meaning of this valuable concept. In its simplest form, mentoring is a dynamic, reciprocal relationship within a working environment, generally involving an individual with more wisdom (knowledge + experience) in a specific field (the mentor) and a less experienced individual (the mentee), often a beginner in that field (Weaver and Chelladurai, 1999; Wright and Smith, 2000) to guide the mentee to a higher level of personal excellence. Hitt (1998) classifies mentoring as transforming leadership, lifting people to their better selves. Rising to one’s better self through mentoring implies a relationship between two individuals based on mutual trust and respect and enhances the development of their respective skills for the length of the relationship (Bloom et al., 1998).The mentor also permits the mentee to enlarge knowledge and experience by providing support during development.
To optimize this complex learning relationship, both mentor and mentee contribute to and benefit from the two-way process. A mentor shows a high level of personal involvement with the mentee through a willingness to offer guidance, counseling, coaching, support, simulation and even challenge. The mentee responds by showing willingness to learn, takes responsibility for his/her future and integrating mentoring into a personal and life plan. The synergistic outcome of the two-way mentoring relationship should be acquisition of largely intuitive skills that allow people to operate effectively at higher degrees of competency or in a wide range of different situations, a forward focus on achieving the mentee’s goals and ultimately competent leaders in higher education.
Mentoring, as a dynamic process, consists of different stages that provide a mentee with opportunities to learn and grow. Effective mentoring strategies differ according to the knowledge and experience levels of mentees. Mentors guide mentees through four stages of mentoring relationships:
A Prescriptive mentoring relationship is generally the first point of mentoring contact. The mentee has limited experience in the profession and is most comfortable for the beginning faculty member who depends heavily on the mentor for support and direction. During this stage, the mentor is prescribing, ordering and advising the mentee. The prescriptive mentoring relationship requires the mentor to give praise and attention to build the mentee’s confidence. The mentor will devote more time to a mentee in this relationship than in any of the other mentoring relationships. The mentor will usually provide detailed guidance and advice. In this relationship, the mentee assumes the role of a sponge, soaking up every piece of new information. The mentor will share experiences, trials and anecdotes during this stage.
A Persuasive mentoring relationship requires the mentor to take a constructive approach with the mentee. In this stage, the mentor actively persuades the mentee to find answers and seek challenges. The mentee usually has some experience but needs firm direction to be successful. During this stage of the mentoring relationship, the mentor may suggest new strategies and push the mentee into discoveries.
During the Collaborative mentoring relationship, the mentee has enough experience and ability to work with the mentor to jointly solve challenges and participate in more equal communication. In this stage, the mentee actively cooperates with the mentor in his/her professional development.
The Confirmative mentoring relationship is suitable for mentee’s with many specific experiences but requires the mentor’s insight into global sport policies and procedures. In this stage, the mentor acts mainly as a sounding board or sympathetic listener.
During the stages of the mentoring relationship, both mentor and mentee may encounter challenges that could hinder a developing relationship. A mentor should be aware of the following challenges:
  • The mentor’s style of mentoring may not always match the needs of the mentee
  • High levels of frustration when the mentor does not adapt his/her style to meet the developing needs of the mentee
  • Mentoring requires time and commitment. If the mentor starts to sacrifice time with the mentee because of other commitments, the mentee may lose faith in the mentor and the mentoring relationship may suffer
  • Hidden agendas or ulterior motives for forming mentoring relationships with mentors can damage the mentoring process
  • Unrealistic expectations of the mentoring relationship.
As mentoring is a two-way process, the mentee may also confront obstacles, including:
  • Peer jealousy when mentees advance rapidly
  • Being accused of advancing through his/her association with the mentor and not on own merits
  • Overstepping professional boundaries of the mentoring relationship.
Mentoring works best when the need is the acquisition of wisdom and knowledge that cannot be found in books or in courses. Wisdom in this context means the ability to relate what has been learned to a wide spectrum of situations in the department. Successful mentoring allows an individual to demonstrate appropriate patterns of thinking which establish that the mentee is ready to take on new or larger tasks.

Mentoring skills
Mentors do not possess superhuman qualities. They are experienced, well-balanced professionals who have already demonstrated that they have interest in developing others. The greatest mentors are often those who know how to motivate others to succeed, stay focused, believe in themselves and overcome disappointments. All faculty members do not necessarily make effective mentors. Certain individuals are more effective in the role of mentors than others. Whether an individual in a higher education context is suited to the role of mentor may depend on his/her own stage of development and experience. The mentee is an active partner in the mentoring relationship and should prior to entering into such a relationship assess the mentor’s potential effectiveness. Effectiveness as a mentor can be assessed by evaluating the mentoring skills and qualities of the potential mentor.
A successful mentor is, therefore, someone who:
  • Is interested in seeing less experienced people advance
  • Shows a desire and willingness to help others
  • Has a wide range of current skills available
  • Has a good understanding of faculty functioning and future directions
  • Combines patience with good interpersonal skills
  • Challenges constructively when necessary
  • Has sufficient time to devote to the relationship
  • Can earn the respect of the mentee
  • Demonstrates a learning attitude and who sees the potential benefits of a mentoring relationship
  • Has demonstrated effective mentoring skills
  • Has a questioning nature – asks questions and does not give answer, but helps others to understand themselves, which leads to self-development
  • Is an active listener and pays attention to verbal as well as non-verbal communication
  • Appreciates and understands diversity
  • Encourages persistence; failure is inevitable
  • Is people-oriented, as mentoring is about developing people
  • Is willing and able to stretch a mentee’s potential and sets new limits for what the mentee can do
  • Is an effective teacher and not only teach skills, but also manages the learning and development of the mentee by recognizing and using teaching opportunities
  • Is secure and confident in his/her career so that pride for the mentee’s accomplishments can be genuinely expressed and not viewed as a threat
  • Is a professional achiever who sets lofty career goals, continually evaluates the goals and strives to reach them. A successful mentor is usually one who takes on more responsibility than is required and tends to climb the proverbial career ladder at a quick pace and attempts to inspire a mentee with the same drive for achievement
Not all of these characteristics are found in all mentors, but that does not mean that he/she cannot be a successful mentor. It simply means that the mentor needs to strengthen those characteristics and skills that appear less strong.
From a perusal of the literature (Stroot, et al., 1998; Weaver and Chelladurai, 1999; Wright and Smith, 2000), there appears to be three basic categories of skills needed for mentoring:
  1. core skills, used by both the mentor and the mentee – active listening; identification and setting of realistic goals; trust building; challenging; dedication of time and energy to the relationship; encouragement; patience; and effective verbal and nonverbal communication

  2. mentoring skills, used by the mentor – provision of feedback; creation of opportunities; development of mentee abilities; assumption of risks to mentee in order to protect;

  3. mentee skills, used by the mentee – mentor acquisition; quick learning; display of initiative; completion of tasks; flexibility and receptivity to constructive criticism
The possession of these skills can allow mentors to widen their circle of influence and be recognized for contributions to the future. Those who have participated in successful mentoring programs have had positive effects on mentees; specifically, those involved tended to be more loyal, experience more job satisfaction, and become higher achievers (Fagenson, 1992; Newby and Heide, 1992).

Roles and Responsibilities of Mentors
The following table represents some of the roles that have been attributed to mentors along with the objectives of each role (Scandura, 1992). Mentors may engage in these roles as various times:
Roles Objectives of Specific Role
Communicator Encourages two-way exchange of information Provides information related to procedures, guidelines, or expectations
Counselor Offers the mentee support through empathic listening
Coach Reinforces effective on-the-job performance Clarifies and communicates policies
Role Model Serves as a role model to demonstrate effective professionalism
Advisor Communicates informal/formal realities Provides guidance and ideas related to management Provides advice on how to conference with other professionals Recommends opportunities for continuing education
Broker Helps brings together other mentees Helps link mentee with appropriate continuing professional growth opportunities Assists mentee in identifying resources
Referral Agent Identifies resources to help mentee with specific problems Collects and disseminates materials or other resources Follows up to ensure effectiveness of resources
Advocate Intervenes on the mentee’s behalf when necessary
Teacher/researcher Provides information about teaching and research strategies, instructional process, or content
Evaluator Provides continuous mutual goal-setting Evaluates teaching procedures; content knowledge; academic preparation, and classroom management ; research methods

Womentoring?
Mentoring, particularly in its traditional sense, enables an individual to follow in the path of an older and wiser colleague who can pass on knowledge and open doors that otherwise would not be open. During the 1970s and 1980s, the older and wiser colleague usually referred to as a senior male executive, anointed a younger version of himself as his protégé. Mentoring, then, was about the chemistry between two people who had much in common. The mentor was able to direct the mentee toward a career with fantastic research and grant opportunities, key positions on committees and strategic alliances with administrators. Today, women have arrived as valuable counterparts as leaders. Many, however, may not be comfortable with the 1980s version of mentoring. They may not be willing to socialize in 21th Century decision making on the golf course or forming personal bonds with a male mentor through the participation of sporting activities. Dahle (1998) has stated that women poured into the world of work (including higher education as researchers) and found that they could not depend on being mentored in the old style, so they have changed the mentoring rules, invented formal practices where none existed before, thereby making mentoring more organized and focused. According to Dahle (1998), womentoring is more about commitment than chemistry. It is about personal growth and development rather than about promotions. It is more about learning than about power. It is about empowerment and the investment in human capital for the benefit of humanity. Womentoring is an integrated, empowering, accountable way of building community through building women’s skills, confidence, and networks. Womentoring is a new world of mentoring, a world where the old rules written and practiced largely by men mentoring men and have been redrafted by women mentoring women. The new rules of womentoring claim that:
  • The best womentoring matches are mismatches – effective womentoring relationships are not built on commonalities but on so-called mismatches. Forming a womentoring relationship with someone like oneself creates the potential for a positive relationship
  • The ideal womentor is impossible to visualize and can be anyone from anywhere
  • Womentoring works best when the womentor portfolio is diversified and does not focus exclusively on a one-on-one relationship
  • Mentees pick their womentors as opposed to the traditional male style of mentoring where the womentor picked a mentee
  • Everyone needs womentors. The traditional school of mentoring proposed that mentoring was only for the young. Womentoring created the concept of “reverse mentoring” where seniors learn from juniors.
The Womentoring process also includes the following interpersonal characteristics:
  • empathy
  • respect
  • warmth
  • genuiness
  • concreteness
  • self-disclosure
  • immediacy
  • congruency
  • spontaneity
  • nonjudgmental
  • building and maintaining rapport
  • possessing an awareness of needs and anxieties
  • accepts varying value systems and levels of autonomy
The Canadian Association for the Advancement of Women in Sport and Physical Activity (CAAWS) (2003) has developed a list of benefits and challenges to mentoring. They include:
Benefits to the Mentor
Opportunity to share their knowledge and skills
Satisfaction in helping another
Satisfaction in supporting the next generation of leaders
Revitalized enthusiasm and commitment to their own work
Chances to review and update their knowledge
Reduced feelings of professional isolation
Challenges to their own perspectives and new ideas
Benefits to the Mentee
Opportunities to learn new skills and acquire new knowledge
Opportunities to ‘get known’ and build networks
Career enhancement
Training in organizational politics
Support and reinforcement for their development
Someone with whom to discuss ideas and difficulties
Confidence and empowerment

Benefits to the University
Higher skilled faculty
Ability to meet mission, goals and objectives of department, college and university
Increased communication and support for upcoming leaders
Support network
More effective decision making and delivery of services with more skilled individuals
Successful mentees often become mentors and better people managers
Challenges to Successful Mentoring
Inability of the mentee to clearly articulate needs and expectations
Amount of time and effort involved
Access difficulties if geographically separated
Mentor domination and ‘always right’ attitude
Inability by mentor or mentee to change or accept change
Negative organizational culture; not supportive of learning and mentoring.

Effective Management of A Mentoring Program
Effective mentoring programs are highly dependent on how the relationships are managed and maintained. A conducive learning climate has to be created to ensure that mentoring initiatives offer a vehicle for analysis, reflection and action that ultimately enable both mentors and mentees to achieve their full potential in one or more areas of their work. The following guidelines could facilitate the effective management of a mentoring program:
Establish clear goals and a program design which meets the personal and development needs of both mentor and mentee
The roles of mentor and mentee should be agreed but opportunities for contact and individual choice particularly across hierarchical and cultural boundaries should exist
Allow for reciprocity so that the mentee can assist the mentor through reverse exercise of knowledge and skills
Privacy and confidentiality in the mentoring relationship is of paramount importance, particularly to discuss informal of an organization or to engage in critique
The “health” of the mentoring relationship should be evaluated regularly to determine if expectations are met and if both parties are satisfied
The mentoring relationship should last for a mutually agreeable time period, whereupon it can be terminated or continued. Both mentor and mentee should share responsibility for the smooth winding down of the relationship once it has achieved its purpose
Constructive feedback is a key performance area of the mentor while the mentee should attempt to address areas for development one another ensuring mutual respect and understanding of the conclusion
Either party in the mentoring relationship should be free to terminate the relationship after discussing the matter with on another

E-Mentoring
Face-to-face mentoring is traditionally regarded as the ideal learning environment to achieve the outcomes of mentoring. When, however, face-to-face mentoring is not possible because of distance difficulties, limited availability of mentors or mentees, e-mentoring could be a viable alternative. While e-mentoring may be convenient, it does have limitations that must be understood by both parties in the mentoring relationship. Limitations may include:
Good mentoring relationships may take longer to develop due to the absence of personal contact
The loss of benefits of facial expressions and body language
E-mentoring works best for those who have an open mind and are eager to make it work
E-mentoring may work best in the collaborative and confirmative relationship stages of mentoring

Conclusion
The world of higher education is changing, with leaders being expected to do more with less. These changes put new pressures and bring new imperatives for faculty. It seems as if there is sufficient leadership potential in higher education, but insufficient realization of this leadership potential and formal value for its development, creating a gap between supply and demand. Changed landscapes have brought a re-evaluation of the way people learn the skills of the profession. Traditional methods of leadership development need to be supplemented and formalized. Mentoring might be a valuable tool in the leadership development process and formalized into the evaluation process of senior faculty members.

References and suggested readings:
Abraham, A. and Collins, D. (1998) Examining and extending research in coach development. Quest 50, 59-79.
Bloom, G. A., Bush, N. D., Schinke, R. and Salmela, J. H. (1998) The importance of mentoring in the development of coaches and athletes. International Journal of Sport Psychology 29, 267-281.
CAAWS Toolkit for Action. (2003). www.caaws.org.
Campbell, S. (1993) Coaching education around the world. Sport Science Review 2(2), 62-74.
Canapini, G. (1999) Mentor or hero? National and State Coaching Coordinators' Workshop. Australian Coaching Council.
Charlton, G. (2002) Human habits of highly effective organizations. Pretoria: Van Schaik Publishers.
Dahle, C. (1998) Women’s ways of mentoring. FastCompany, Issue 17:186-189.
Douge, B., Alexander, K., Davis, P. and Kidman, L. (1994) Evaluation of the National Coach Accreditation Scheme. Australian Coaching Council.
Fagenson, E. A. (1992) Mentoring – Who needs it? A comparison of proteges’ and non-proteges needs for power, achievement, affiliation, and autonomy. Journal of Vocational Behavior 41, 48-60.
Galvin, B. (1998) A guide to mentoring sports coaches. The National Coaching Foundation.
Healy, C. C. and Welchert, A. J. (1990) Mentoring relations: A definition to advance research and practice. Educational Researcher 19(9), 17-21.
Hitt, W.D. (1988) The Leader-Manager. Champaign, Ill: Sagamore Publishing.
Kieran, A. (1999) Mentoring reference group report. International Coach Education Conference Proceedings. Australian Coaching Council.
Kozel, J. (1997) Educating coaches for the twenty-first century – a German perspective. The Sport Educator 9(3), 41-44.
Newby, T. J. and Heide, A. (1992) The value of mentoring. Performance Improvement Quarterly 5(4), 2-15.
Scandura, T. A. (1992) Mentorship and career mobility: An empirical investigation. Journal of Organisational Behavior 13, 169-174.
Schembri, G. (1998) The Australian Institute of Sport – a catalyst for success. Coaching Focus 37, 6-8.
Schön, D. A. (1987) Educating the reflective practitioner. London: Josey-Bass Inc.
Schweitzer, C. (1993) Mentoring future professionals. Journal of Physical Education, Recreation and Dance 64(7), 50-52.
Stroot, S., Keil, V., Stedman, P., Lohr, L., Faust, R., Schincariol-Randall, L., Sullivan, A., Czerniak, G., Kuchcinski, J., Orel, N., & Richter, M. (1998). Peer assistance and review guidebook. Columbus, OH: Ohio Department of Education
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Tinning, R. (1996) Mentoring in the Australian Physical Education Teacher Education context: Lessons from cooking turkeys and tandoori chicken. In M. Mawer (ed.) Mentoring in Physical Education: Issues and Insights. Brighton: Falmer Press, 197-216.
Weaver, M. A. and Chelladurai, P. (1999) A mentoring model for management in sport and physical education. Quest 51, 24-38.
Wright, S. C. and Smith, D. E. (2000) A case for formalised mentoring. Quest 52, 200-213.

Darlene A. Kluka, Ph. D.,
Department of Health, Physical Education and Sport Science; Director
Center for International Women’s Leadership and Sport Development
Kennesaw State University, Georgia
USA
eyesport@aol.com

Anneliese Goslin, D Phil.
Department of Biokinetics Sport and Leisure Studies; Director
Centre for Leisure Studies, University of Pretoria
South Africa
goslin@sport.up.ac.za






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